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Privacy policy

Privacy Policy

This Privacy Policy explains how your personal information is managed by First Aid Supplies Pte Ltd ("FAS").

Collection and Usage of Information

When you register for an account, place orders, arrange for deliveries, verify payment details, respond to surveys, sign up for newsletters, etc., FAS collects the personal information you provide, including your name, address, email address, phone number and payment details.  Your provision of such information implies consent to our collection and use for the purposes of completing your transactions, customising your shopping experience, and improving our website.

When you browse our website, cookies are stored on your device to process shopping cart items, remember preferences, etc.  Cookies also allow us to collect non-identifying information such as your Internet Protocol (IP) address, browser, and operating system.  These enable us to better understand site traffic and site interactions, with a view to enhancing your shopping experience.  You may choose to disable cookies via your browser settings, but doing so may affect the normal functioning of certain features on our website.

Information Security

All information gathered is kept on a secure server and your personal data is protected.  No credit card information is stored and payment is completely safe and secure.  We urge you to do your part by not disclosing your account password, and by logging out after each session.

Disclosure of Information

Except as stated in this Policy, we will not sell, trade, or otherwise transfer your personal information to third parties without your consent.  We will only disclose your personal information if required by law, or if our Terms and Conditions of Use are breached.

Third-Party Service Providers and External Links

This Policy applies solely to information collected by us through our website.  Third-party providers used by us, including payment gateways and other transaction processors, have their own privacy policies.  When you access the links to external websites, such as when you view product specifications or videos hosted by on manufacturers' websites, this Policy no longer applies.  We recommend that you read the privacy policies of these service providers to understand how they manage your personal information.  In the event that we merge with or is acquired by or sell our business assets, your personal information may be part of the assets transferred.  You acknowledge and consent that such transfer may occur and is permitted by this Policy, and that the acquirer may continue to process your personal information according to this Policy.

Withdrawal of Consent/Unsubscribe from Newsletter

To access or correct the personal information we collected about you, or to withdraw your consent for its use, please contact us at
You may choose to stop receiving newsletter or promotional emails by unsubscribing under 'Information' in your account.

Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time.  Changes shall take effect immediately when posted on this website. We encourage you to check this page periodically.



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